Privacy Policy

1. Introduction

Premier Inflatable Rentals LLC, doing business as Premier Inflatable Rentals ("Premier Inflatable Rentals," "we," "us," or "our"), is committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, make a reservation, rent equipment, complete a payment, or otherwise interact with our services.

Premier Inflatable Rentals provides inflatable party equipment rentals throughout the state of Florida. Although our services are performed within Florida, customers residing in other U.S. states may use our website to arrange rentals for events taking place in Florida.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by applicable law, we will seek that consent separately.

We encourage you to review this policy to understand our information practices.

2. Information We Collect

We collect personal information necessary to process reservations, coordinate rental services, respond to inquiries, and operate our website.

2.1 Information You Provide

When you submit an inquiry, complete a reservation, or purchase rental services, we may collect:

• Full Name: To identify customers and manage reservations.
• Email Address: To communicate about inquiries, reservations, and payment confirmations.
• Phone Number: To contact customers regarding reservations, deliveries, and rental arrangements.
• Billing Address: To process transactions and maintain appropriate business records.
• Event or Delivery Address: To deliver, set up, and retrieve rental equipment.
• Event Date: To schedule rental equipment and coordinate service availability.
• Rental Equipment Selections: To identify the products and services requested.
• Payment Information: To facilitate secure payment processing through our third-party payment provider.
• Liability Waivers: To document acknowledgments and agreements associated with equipment rentals.

We may also collect information you voluntarily provide when contacting us by email, telephone, text message, or website contact form.

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.

This information may include:

• Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Approximate geographic location derived from your IP address.
• Pages visited and time spent on the website.
• Referral websites or search engines.
• Website interactions and navigation activity.
• Cookie identifiers and other online identifiers.
• Interactions with advertisements associated with our website.

This information helps us understand website performance, improve user experience, measure advertising effectiveness, and maintain website functionality.

2.3 Information From Third-Party Services

We may receive limited information from third-party service providers involved in operating our business.

For example, our payment processor may provide transaction confirmations, payment status, transaction identifiers, or other information necessary to verify purchases and maintain reservation records.

Analytics and advertising providers may also provide reports concerning website traffic, advertising interactions, and campaign performance.

3. How We Use Your Information

Premier Inflatable Rentals uses personal information for legitimate business operations and other purposes permitted by applicable law.

We may use the information we collect to:

1. Process Reservations: Receive, confirm, manage, and fulfill equipment rental bookings.
2. Process Payments: Complete transactions, verify payments, and address payment-related inquiries.
3. Coordinate Deliveries: Schedule equipment deliveries, setup, retrieval, and related services.
4. Communicate With Customers: Respond to inquiries and provide reservation confirmations, delivery updates, and essential rental information.
5. Maintain Rental Agreements: Record liability waivers and maintain documentation associated with rental transactions.
6. Improve Our Website: Analyze website traffic, identify technical issues, and improve website functionality.
7. Measure Advertising Performance: Evaluate the effectiveness of advertisements through Google Ads, Meta Pixel, and related technologies.
8. Maintain Business Records: Keep transaction and rental records for accounting, administration, and other legitimate business purposes.
9. Prevent Fraud: Identify potentially fraudulent transactions, unauthorized activity, and security threats.
10. Comply With Legal Obligations: Fulfill applicable legal, regulatory, tax, and recordkeeping requirements.

We limit our collection and use of customer information to the purposes described in this policy and other purposes for which appropriate notice or consent is provided.

4. Online Reservations and Rental Agreements

Our website allows customers to browse available rental equipment, make reservations, and pay for rentals online.

When you make a reservation, we collect information necessary to fulfill the requested rental service.

This information may include your contact details, event location, rental date, selected equipment, and payment confirmation.

Customers are not required to create an online account to make a reservation.

Liability Waivers

Certain rental services may require customers to acknowledge or complete liability waivers.

These documents may contain personal information and are maintained as part of our rental transaction records.

We use liability waiver information for rental administration, documentation, dispute resolution, and applicable legal purposes.

5. Payment Processing

Premier Inflatable Rentals uses Stripe, a third-party payment processing provider, to securely process online payments.

When customers make a payment through our website, payment information is processed through Stripe.

Premier Inflatable Rentals does not directly store complete credit card numbers or card security codes on its own servers or in its customer database.

Stripe may collect and process financial and transaction information necessary to authorize payments, prevent fraud, comply with financial regulations, and provide payment services.

We may retain limited transaction information, including payment status, transaction identifiers, payment amounts, and payment dates, for reservation management and business recordkeeping.

Stripe maintains its own privacy and security practices, which are governed by its applicable policies.

For more information, please review: Stripe Privacy Policy

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to understand website usage, evaluate advertising performance, and improve our services.

Cookies are small data files stored on your browser or device when you visit a website.

These technologies may allow us and our service providers to recognize browsers or devices and collect information about website interactions.

6.1 Analytics Cookies

We use Google Analytics 4 (GA4) to understand how visitors interact with our website.

Google Analytics may collect information such as:

• Website pages viewed.
• Visitor interactions.
• Session duration.
• Device and browser information.
• Approximate geographic location.
• Website traffic sources.

We use this information to evaluate website performance and improve the customer experience.

6.2 Advertising Cookies

We use advertising technologies associated with Google Ads and Meta Pixel.

These technologies may collect information about visits to our website and interactions with our services.

Depending on their configuration, they may help us:

• Measure advertising campaign performance.
• Understand which advertisements generate website visits.
• Track actions associated with advertisements.
• Create advertising audiences.
• Display relevant advertisements to previous website visitors.

Advertising providers may associate collected information with other information they hold, subject to their own privacy policies and applicable law.

6.3 Managing Cookies

Most web browsers allow visitors to manage cookies through their browser settings.

Depending on your browser, you may be able to:

• Block certain cookies.
• Delete previously stored cookies.
• Restrict third-party cookies.
• Disable certain tracking features.

Disabling cookies may affect some website functionality or the accuracy of website analytics.

You can also review the privacy and advertising controls provided by Google and Meta.

Additional privacy choices or opt-out mechanisms will be made available where required by applicable law.

7. Google Analytics and Advertising Services

We use third-party analytics and advertising services to evaluate website performance and promote our rental services.

Google Analytics 4

Google Analytics helps us understand visitor activity, website engagement, and traffic patterns.

Information collected through Google Analytics may be processed by Google in accordance with its privacy practices.

For more information, visit: How Google Uses Information From Websites and Apps

Google Ads

We use Google Ads to advertise our inflatable rental services.

Google's advertising technologies may use cookies and other identifiers to measure advertising interactions, evaluate campaign performance, and support advertising personalization where enabled.

Visitors can manage certain Google advertising preferences through: Google My Ad Center

Meta Pixel and Instagram Advertising

Our website uses Meta Pixel, an advertising and analytics technology provided by Meta Platforms.

Meta Pixel may collect information about website visits, browsing activity, and interactions with our website.

This information may be used to measure advertising effectiveness and support advertising on Facebook, Instagram, and other Meta services.

For information about Meta's privacy practices and available controls, visit: Meta Privacy Policy

8. How We Disclose Personal Information

Premier Inflatable Rentals does not sell customer contact lists or rental records to data brokers or third-party marketing companies.

However, we disclose certain information to trusted third-party providers when necessary to operate our website, provide rental services, process payments, or conduct advertising and analytics activities.

These providers may include:

• Payment Processing Providers: Stripe processes payments and related transaction information.
• Website Hosting and Cloud Infrastructure Providers: Service providers may process or store information necessary to operate our website and cloud database.
• Analytics Providers: Google Analytics processes website usage information to help us understand visitor activity.
• Advertising Platforms: Google and Meta may receive website activity, identifiers, and advertising interaction information through tracking technologies.
• Legal and Regulatory Authorities: Information may be disclosed when required by law, legal process, or a valid governmental request.
• Professional Advisers: Information may be disclosed when reasonably necessary to obtain legal, accounting, or other professional services.

We may also disclose information when reasonably necessary to protect our legal rights, address fraud, enforce agreements, or respond to claims involving our rental services.

Advertising-Related Data Sharing

Certain advertising technologies may disclose personal information, such as cookie identifiers and website activity, to advertising platforms.

Under some state privacy laws, these disclosures may be classified as the "sale" or "sharing" of personal information, even when no money is exchanged for the information.

We do not sell customer reservation records or personal contact lists for independent third-party marketing.

We will provide additional notices and opt-out mechanisms for advertising-related data sharing when required by applicable law.

9. Email, Telephone, and Text Communications

We may communicate with customers through email, telephone calls, and text messages.

These communications are used primarily to provide information related to inquiries, reservations, and rental services.

Email Communications

Customers may receive emails concerning:

• Reservation confirmations.
• Payment confirmations.
• Rental details.
• Delivery arrangements.
• Customer service inquiries.
• Important changes affecting a reservation.

Premier Inflatable Rentals does not currently operate a promotional email newsletter or send routine email marketing campaigns.

Text Messages (SMS)

Customers who provide a mobile phone number in connection with a reservation may receive service-related text messages, subject to applicable consent requirements.

These messages may include:

• Reservation confirmations.
• Delivery updates.
• Coordination of rental equipment setup or retrieval.
• Other essential communications regarding an existing reservation.

We do not currently send promotional or advertising text messages.

Message and data rates may apply depending on your mobile carrier.

Customers who wish to stop receiving nonessential text communications may contact us through our Contact Page.

We may continue communicating essential reservation information through other appropriate channels.

Telephone Communications

Customers may contact us by telephone regarding reservations, services, and general inquiries.

Premier Inflatable Rentals does not record customer telephone calls.

10. Data Storage and Security

We take reasonable steps designed to protect personal information against unauthorized access, disclosure, alteration, and loss.

Customer information is maintained using cloud-based database infrastructure and other systems necessary to operate our business.

Payment information is processed through Stripe rather than stored directly within our customer database.

We seek to maintain security practices appropriate to the information we collect and the nature of our business operations.

However, no method of electronic transmission or storage is completely secure.

While we strive to protect customer information, we cannot guarantee absolute security.

If a security incident occurs, we will assess the incident and provide notifications where required by applicable law.

11. Data Retention

Premier Inflatable Rentals generally retains customer and business records for a period of two (2) years.

These records may include:

• Customer contact information.
• Reservation information.
• Event and delivery details.
• Transaction records.
• Liability waivers.
• Customer inquiries and related communications.

Our retention practices are intended to support business administration, customer service, and recordkeeping.

Certain information may be retained longer when necessary to comply with applicable laws, tax or accounting requirements, resolve disputes, enforce agreements, or protect legal rights.

Information maintained independently by third-party service providers, including Stripe, may be subject to those providers' separate retention practices and legal obligations.

When personal information is no longer reasonably necessary for its intended purpose and is not subject to an applicable retention requirement, we take appropriate steps to delete it or otherwise dispose of it securely.

12. Children's Privacy

Premier Inflatable Rentals provides equipment commonly used at children's parties and family events. However, our website's reservation, payment, and contact services are intended for adults who are at least 18 years old.

We do not knowingly collect personal information directly from children under the age of 13.

Our business practices include the following:

• Reservations must be completed by adults.
• Children are not permitted to submit website contact forms.
• We do not request children's names or ages during reservations.
• We do not collect children's photographs through our website.
• We do not publish photographs of children on our website as part of our current business practices.

If we become aware that we have collected personal information directly from a child under 13 without appropriate authorization, we will take steps to delete the information or otherwise handle it as required by applicable law.

Parents or legal guardians who believe that a child has provided personal information through our website may contact us through our Contact Page.

13. Customer Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Request information about personal data we maintain.
• Request correction of inaccurate personal information.
• Request deletion of eligible personal information.
• Obtain information about certain disclosures of personal information.
• Opt out of certain uses or disclosures for targeted advertising, where applicable.
• Exercise other rights provided by applicable privacy laws.

These rights may be subject to legal exceptions and verification requirements.

For example, we may need to retain certain transaction records or liability waivers to comply with legal obligations or address legitimate disputes.

Submitting a Privacy Request

Customers who have questions about their personal information or wish to submit a privacy-related request may contact us through our Contact Page.

Please indicate that your inquiry concerns privacy or personal information.

We may request information reasonably necessary to verify your identity before responding to requests involving personal information.

We will review and respond to privacy requests in accordance with applicable law.

14. Third-Party Websites and Services

Our website may direct visitors to third-party websites or services, including payment processing and external privacy information pages.

These third parties operate independently and may maintain their own privacy policies and information-handling practices.

Premier Inflatable Rentals does not control the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.

15. Business Transfers and Legal Requirements

If Premier Inflatable Rentals undergoes a merger, acquisition, reorganization, sale of business assets, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

We may also retain or disclose personal information when reasonably necessary to:

• Comply with legal obligations.
• Respond to valid legal requests.
• Investigate fraud or security incidents.
• Enforce rental agreements.
• Resolve disputes.
• Protect the rights, property, or safety of our business, customers, or others.

Any such disclosure will be handled in accordance with applicable legal requirements.

16. Changes to This Privacy Policy

Premier Inflatable Rentals may update this Privacy Policy periodically to reflect changes in our services, website functionality, information practices, or applicable legal requirements.

When changes are made, we will update the effective date displayed at the top of this policy.

Material changes will be communicated through additional notice when required by applicable law.

We encourage visitors to review this page periodically to remain informed about how we handle personal information.

17. Contact Information

If you have questions about this Privacy Policy, our information-handling practices, or your personal information, please contact us.

We will review privacy-related inquiries and respond as appropriate under applicable law.